Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

logo

Legal Documents

At TIOmarkets, we are committed to providing a secure and ethical trading experience for all our clients and partners. To ensure transparency and clarity, we provide easy access to our legal documents that govern our relationship. You can download any documents of interest and learn more about our policies, including the Client Agreement, Privacy Policy, Order Execution Policy, AML Policy, and Risk Disclosure document.

mobile hero img

Client Agreement

This document is a legally binding contract that outlines the terms and conditions of a business relationship between a client and a service provider. It typically covers topics such as the scope of services, payment terms, confidentiality, intellectual property rights, warranties, and liability. The purpose of the agreement is to establish clear expectations and responsibilities for both parties, minimize disputes, and protect the interests of all parties involved.

Privacy Policy

This is a legal document that outlines how a company or organization collects, uses, and protects the personal information of its users or customers. The policy typically includes information about what data is collected, how it is stored and used, who has access to it, and how users can control their personal information. The purpose of the policy is to inform users about how their information is handled and to ensure that the company is transparent about its data practices. The policy may also include information about cookies, data security, and how to contact the company with privacy-related questions or concerns.

Order Execution Policy

An Order Execution Policy document is a regulatory requirement for financial services firms, such as brokerages or investment firms, that provides information about how client orders are executed. The policy outlines the firm's procedures for obtaining the best possible execution for client orders, including factors such as price, speed, likelihood of execution, and size of order. It may also cover topics such as order types, order routing, and conflicts of interest. The purpose of the policy is to ensure that clients receive fair and consistent execution of their orders and that the firm operates in accordance with regulatory requirements.

AML policy

The following document is a regulatory requirement for financial institutions and investment firms, that outlines the measures and procedures the institution has in place to prevent money laundering and terrorist financing. The policy includes information about how the institution identifies and verifies its customers, monitors their transactions for suspicious activity, and reports any suspicious activity to relevant authorities. The purpose of the policy is to comply with anti-money laundering laws and regulations, protect the institution from reputational and financial risks associated with money laundering, and contribute to the overall efforts to combat financial crime.

Risk disclosure

The Risk Disclosure document outlines the risks associated with investing in a particular product or service. The document typically includes information about the potential risks, including but not limited to, market risks, credit risks, liquidity risks, and operational risks. It may also outline the potential benefits of the investment, but the focus is on informing the client of the potential downsides. The purpose of the document is to ensure that clients or customers understand the risks involved and can make informed decisions about their investments. It may also serve as protection for the institution in the event of legal disputes.

Cookie Policy

The cookies policy outlines TIOMARKETS policy in collecting and storing website visitors’ information.

Complaint Handling Policy

This is the official complaint-handling procedure of the Company.

Conflict of Interest

This policy states the measures implemented by the Company to identify and prevent conflicts of interest between the Company and its Clients.

Investors Compensation Fund

This is an informative document in relation to the purpose of the Investor Compensation Fund (ICF) and the procedure for request and grant of compensation for covered clients.

Complaints Form

To file a complaint, please complete this form and submit it to [email protected]. All the complaints will be handled in accordance with the company’s Complaint Handling Policy.

Client Categorisation Policy

The Client Categorisation Policy defines the categories in which a Client can be classified in accordance with the Markets in Financial Instrument Directive (MiFID) and the protections entailed with each category.

Pillar 3 Disclosures

Pillar III Disclosures enable market participants to access key information relating to the Company’s regulatory capital and risk exposures in order to increase transparency and confidence about the firm’s exposure to risk and the overall adequacy of its regulatory capital.

Key Information Document

These are informative documents in relation to the investment products offered by TIOMARKETS designed to help Clients to understand investment products' behaviour and support comparison with other similar investment products.

Key Information Document

  • English

    Arrow up
  • Czech

    Arrow up
  • Dutch

    Arrow up
  • German

    Arrow up
  • Greek

    Arrow up
  • Hungarian

    Arrow up
  • Italian

    Arrow up
  • Norwegian

    Arrow up
  • Polish

    Arrow up
  • Portuguese

    Arrow up
  • Romanian

    Arrow up
  • Slovak

    Arrow up
  • Slovene

    Arrow up
  • Spanish

    Arrow up
  • Swedish

    Arrow up
24/7 Live Chat