Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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Documentos legales

En TIOmarkets, nos comprometemos a ofrecer una experiencia comercial segura y ética a todos nuestros clientes y socios. Para garantizar la transparencia y la claridad, facilitamos el acceso a los documentos legales que rigen nuestra relación. Puede descargar cualquier documento de su interés y obtener más información sobre nuestras políticas, incluyendo el Acuerdo con el Cliente, la Política de Privacidad, la Política de Ejecución de Órdenes, la Política AML y el documento de Divulgación de Riesgos.

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Acuerdo de Cliente

Este documento es un contrato jurídicamente vinculante que describe los términos y condiciones de una relación comercial entre un cliente y un proveedor de servicios. Suele abarcar temas como el alcance de los servicios, las condiciones de pago, la confidencialidad, los derechos de propiedad intelectual, las garantías y la responsabilidad. El propósito del acuerdo es establecer expectativas y responsabilidades claras para ambas partes, minimizar las disputas y proteger los intereses de todas las partes implicadas.

Política de privacidad

This is a legal document that outlines how a company or organization collects, uses, and protects the personal information of its users or customers. The policy typically includes information about what data is collected, how it is stored and used, who has access to it, and how users can control their personal information. The purpose of the policy is to inform users about how their information is handled and to ensure that the company is transparent about its data practices. The policy may also include information about cookies, data security, and how to contact the company with privacy-related questions or concerns.

Política de ejecución de órdenes

Un documento de Política de Ejecución de Órdenes es un requisito reglamentario para las empresas de servicios financieros, como las agencias de valores o las empresas de inversión, que proporciona información sobre cómo se ejecutan las órdenes de los clientes. La política describe los procedimientos de la empresa para obtener la mejor ejecución posible de las órdenes de los clientes, incluidos factores como el precio, la velocidad, la probabilidad de ejecución y el tamaño de la orden. También puede abarcar temas como los tipos de órdenes, el enrutamiento de órdenes y los conflictos de intereses. El objetivo de la política es garantizar que los clientes reciban una ejecución justa y coherente de sus órdenes y que la empresa opere de conformidad con los requisitos reglamentarios.

Política contra el blanqueo de capitales (AML)

The following document is a regulatory requirement for financial institutions and investment firms, that outlines the measures and procedures the institution has in place to prevent money laundering and terrorist financing. The policy includes information about how the institution identifies and verifies its customers, monitors their transactions for suspicious activity, and reports any suspicious activity to relevant authorities. The purpose of the policy is to comply with anti-money laundering laws and regulations, protect the institution from reputational and financial risks associated with money laundering, and contribute to the overall efforts to combat financial crime.

Aviso de riesgo

The Risk Disclosure document outlines the risks associated with investing in a particular product or service. The document typically includes information about the potential risks, including but not limited to, market risks, credit risks, liquidity risks, and operational risks. It may also outline the potential benefits of the investment, but the focus is on informing the client of the potential downsides. The purpose of the document is to ensure that clients or customers understand the risks involved and can make informed decisions about their investments. It may also serve as protection for the institution in the event of legal disputes.

Cookie Policy

The cookies policy outlines TIOMARKETS policy in collecting and storing website visitors’ information.

Complaint Handling Policy

This is the official complaint-handling procedure of the Company.

Conflict of Interest

This policy states the measures implemented by the Company to identify and prevent conflicts of interest between the Company and its Clients.

Investors Compensation Fund

This is an informative document in relation to the purpose of the Investor Compensation Fund (ICF) and the procedure for request and grant of compensation for covered clients.

Complaints Form

To file a complaint, please complete this form and submit it to [email protected]. All the complaints will be handled in accordance with the company’s Complaint Handling Policy.

Client Categorisation Policy

The Client Categorisation Policy defines the categories in which a Client can be classified in accordance with the Markets in Financial Instrument Directive (MiFID) and the protections entailed with each category.

Pillar 3 Disclosures

Pillar III Disclosures enable market participants to access key information relating to the Company’s regulatory capital and risk exposures in order to increase transparency and confidence about the firm’s exposure to risk and the overall adequacy of its regulatory capital.

Key Information Document

These are informative documents in relation to the investment products offered by TIOMARKETS designed to help Clients to understand investment products' behaviour and support comparison with other similar investment products.

Key Information Document

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